Andrew Wilson


My Face
Information Technology Specialist
Tech-savvy and analytical individual with hands-on experience in client consulting, diagnostic work, system testing and troubleshooting. Proficient in delivering technical user support, escalation management, and quality assurance as well as managing client relations. Proven success in leveraging technology to develop and implement core project plans based on concept idea/ brief comprehensive knowledge for planning and spearheading multiple projects. Demonstrated expertise in ensuring on-time deliverables through effective coordination of resources and workforce.
Andrew Wilson
Dubai, UAE
Male - 08/07/1989
Single - American

mrnakl.89@gmail.com

Education


Brandman University

April 2018 - Present
Bachelors

A Major in Information Technology with a Minor in Business Management

Focus on Systems Administration, Business Analysis and Hardware support.

Skills



Work Experience


Freelancer

Jun 2016 - Present
Programmer

Perform various exceptional responsibilities, including diagnose system issues, system troubleshooting, website design/preventative maintenance. Accomplish customer satisfaction level by communicating and promptly resolving their issues.

  • Facilitated local and oversea customers by delivering exceptional computer services.
  • Utilized JavaScript and Python platforms to develop a website.
  • Created and managed multiple websites by using HTML 5, CSS, and Bootstrap.

Nerds on Call

Dec 2013 - Jun 2016
Remote Tech Support

Achieved client’s expectation level by addressing customer’s queries through phone calls and email. Ensured work efficiency and accuracy by diagnosing system issues, system testing and troubleshooting, and managing other IT-related functions.

  • Ensured daily ticket quotas were met efficiently.
  • Worked with private and professional clients
  • Utilized remote software such as; LogmeIn, Microsoft Remote Connect, and FixMe.IT

Accomplishments


Projects


Contact