A Major in Information Technology with a Minor in Business Management
Focus on Systems Administration, Business Analysis and Hardware support.
Perform various exceptional responsibilities, including diagnose system issues, system troubleshooting, website design/preventative maintenance. Accomplish customer satisfaction level by communicating and promptly resolving their issues.
Achieved client’s expectation level by addressing customer’s queries through phone calls and email. Ensured work efficiency and accuracy by diagnosing system issues, system testing and troubleshooting, and managing other IT-related functions.